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The HCT3D Process


  • Why are we doing this?
  • What are the symptoms?
  • What is the problem?
  • What do we know?
  • Who needs to be involved?


  • What are the possible solutions?
  • What are the strengths, weaknesses and opportunities of each?
  • Which is the best solution on balance?


  • How do we get the best solution implemented and communicated?
  • Who will be responsible for managing the process?
  • How do we ensure the implementation is successful?