- Why are we doing this?
- What are the symptoms?
- What is the problem?
- What do we know?
- Who needs to be involved?
- What are the possible solutions?
- What are the strengths, weaknesses and opportunities of each?
- Which is the best solution on balance?
- How do we get the best solution implemented and communicated?
- Who will be responsible for managing the process?
- How do we ensure the implementation is successful?